Coronavirus COVID 19 – Step 4 (updated 25/08/2021)

Although most legal restrictions have been lifted at step 4, it is still possible to catch and spread covid-19. This is why we are keeping in place key protections:

Restricted numbers

We are kindly requesting that no more than 50 people attend a service in the Crematorium, however, this will not be enforced.

An unlimited number of mourners can attend burials.

Only 25 people are allowed to services at 9:00am and 9:30am. This restriction is not based on covid-19 restrictions, but less mourners are permitted due to a shorter service time.

We would ask anyone attending a service to wear a face covering if they can.

As before, please do not come to the crematorium or cemetery if you have any of the well-publicised symptoms, or have been in contact with anyone who has the virus or symptoms, or if you should be in self-isolation.

There is government guidance on how to stay safe and prevent the spread of Covid-19, it advises:

  • to wash your hands with soap and water or use hand sanitiser throughout the day
  • where possible, to avoid touching your eyes, nose or mouth
  • to cover your mouth and nose with disposable tissues when you cough or sneeze
  • to wear a face covering in crowded areas

Keeping your distance and limiting close contact can help reduce the risk of catching or passing on Covid-19.

Cremations – West London Crematorium

Collection of Ashes – would Funeral Directors and relatives of the deceased collecting ashes call (020 8969 0152) or email (enquiries@kensalgreencemetery.com) to make an appointment for collection.

We are kindly requesting that no more than 50 people attend a service in the Crematorium, however, this will not be enforced.

Please can only one member of staff from the Funeral Director’s make contact with our Chapel Attendant.

Services can usually be Webcast Live to ensure those who cannot attend can be part of the service. The service can be viewed via a secure website at the time the funeral is taking place. This can be booked by your Funeral Director at your request.  (There is a charge for this service).

In addition to the Live Webcast, you can also access a recording of the webcast to watch again for a further 28 days. There is a further charge for this service.  Again, this can be booked by your Funeral Director at your request.

At this time:

  • Hymn books are unavailable for use.
  • Only Funeral Director staff can carry or touch the coffin.
  • Release of doves or balloons can only be organised by a third party company observing Covid-19 regulations.
  • Open coffins are not allowed.
  • Maximum two people will be allowed to attend witnessed cremations.

We would ask that people who are attending a service:

  • Limit close contact (to help reduce the risk of catching or passing on Covid-19).
  • Do not gather in the lobby, waiting room, or atrium.
  • Do not go into our music room.
  • Do not leave used tissues, orders of service or any personal items in the chapel.

Burials – Kensal Green Cemetery

An unlimited number of mourners can attend a burial.

We would ask that people attending a burial:

  • Limit close contact (to help reduce the risk of catching or passing on Covid-19).
  • Ensure that only the bearers from the Funeral Directors touch the coffin.
  • Do not gather around the graveside for any longer than absolutely necessary. Our staff will not be able to close the grave until everyone has moved away.

Mourners will be able to throw one hand full of soil into the grave following any grave side service and lowering of the coffin. but ‘backfill’ the grave will only be carried out by our staff once all mourners have moved away from the grave.

Although these measures are put in place to protect the public and our staff from the spread of Covid-19, we understand that they may be distressing for those who are trying to grieve through a difficult time. If any of the rules are particularly distressing for you then please contact us and we will try our best to offer an alternative.