Coronavirus COVID 19 (updated 26/03/2020 11.00am)

Restricted numbers

Further to the announcement by the Government, only immediate family can attend a service at the crematorium, or a burial in the cemetery. No more than 10 people.

This number may be reduced further in the coming days, so families need to check before coming to a service.

Only people that are allowed to attend a funeral should be on the crematorium / cemetery grounds. 

The latest information from the
ICCM is on the following link  https://www.iccm-uk/iccm/coronavirus

West London Crematorium – cremations

Services can be webcast to ensure those that are self-isolating, can’t travel, ill or are in a high risk group can be part of the service (there is a charge of £24 inc. VAT for this service, which is the cost price of the service to us). The person who has arranged the funeral can ask the Funeral Director to arrange this.

Please would one member of staff from the Funeral Director’s make contact with our Chapel Attendant. Any discussions between the two of you and the celebrant must be held outside.

We unfortunately will not be able to allow the hymn books to be used for any services.

We are a small team and it is therefore essential that people who are intending to attend a service do the following:

  • Do not come to the crematorium if you have any of the well-publicised symptoms.
  • Please stay in your car if you have driven, until it is time to go into the chapel.
  • Do not gather in the lobby, waiting room, or atrium.
  • Please do not go into our music room.
  • Do not touch our chapel door handles, please let our staff do it.
  • Do not shake hands.
  • Do not leave used tissues, orders of service or any personal items in the chapel.
  • Please ensure that only the bearers touch the coffin.
  • No personal items to be placed on the coffin.
  • Keep the recommended distance of 6.5 feet or 2 meters from each other at all times and in the chapel.
  • Only 1 person to witness the start of a cremation (but this must have been pre-arranged).

We hope these measures help to keep us all safer. We are sorry to have to bring them in and they may have to change again. We are grateful for your cooperation.

Kensal Green Cemetery – burials

We unfortunately cannot allow anyone to ‘backfill’ the grave. This has to be carried out by the staff, with no exceptions.

We are a small team and it is therefore essential that people who are intending to attend a burial do the following:

  • Keep the recommended distance of 6.5 feet or 2 meters from each other at all times in the cemetery, and at the graveside.
  • Do not shake hands.
  • Please ensure that only the bearers touch the coffin.
  • Please do not gather around the graveside for any longer than absolutely necessary. Our staff will not be able to close the grave until everyone has moved away.

Other changes

During this difficult time:

  • We will not be taking any bookings for interment of ashes in the cemetery or garden of remembrance.
  • No new memorial applications will be processed.
  • No renewals will be taken but the memorials will obviously be allowed to continue, and we will be in touch as soon as we possibly can.
  • The book of remembrance will not be available in the atrium.
  • You will not be able to light a candle in memory of a loved one.
  • Only people that are allowed to attend a service at the crematorium or a burial in the cemetery should be on the grounds.
  • If you are visiting a grave we would ask you do this as quickly as possible, or perhaps defer your visit.