Coronavirus COVID 19 (updated 27/07/2020 11.45)

Restricted numbers

Only a modest number of close family and friends of the deceased may attend a service at the crematorium, or a burial in the cemetery.

We are allowing no more than 24 people to attend.

Do not come to the crematorium or cemetery if you have any of the well-publicised symptoms, or have been in contact with anyone who has the virus or symptoms, or if you should be in self-isolation.

We are following guidance from the Government https://www.gov.uk/government/publications/covid-19-guidance-for-care-of-the-deceased and / or professional bodies such as the Institute of Cemetery and Crematoria. The latest information from the ICCM is on the following link https://www.iccm-uk.com/iccm/

Please ensure you observe the Government Guidelines regarding social distancing when attending the cemetery or crematorium.

West London Crematorium – cremations

Only 24 mourners can attend a service at the crematorium.

Services can be Webcast Live to ensure those who cannot attend can be part of the service (there is a charge of £24 inc. VAT for this service).

Please note the fee for Live Webcasting is increasing from 10 August 2020 to £36.00 inc. VAT. For services taking place on or after this date, the new fee will apply.

It is available to be viewed via a secure website at the time the funeral is taking place. This can be booked by your Funeral Director at your request.

In addition, you can now also choose to Webcast the service Live, plus you can access a recording of the webcast to watch again for a further 28 days. There is a charge of £45 inc. VAT for this service. Again, this can be booked by your Funeral Director at your request.

Please note the fee for Live Webcasting and 28-day Watch Again is increasing from 10 August 2020 to £54.00 inc. VAT. For services taking place on or after this date, the new fee will apply.

At this present time, you will not be able to:

  • Use the hymn books.
  • Carry the coffin or touch the coffin.
  • Release doves or balloons.
  • Bring personal items such as candles or photos
  • Place personal items on the coffin. We will allow one simple flower spray to be placed on the coffin and this can be cremated (flowers must be free from plastic bases and oasis as these cannot be cremated).
  • Collect money or donations at the crematorium.
  • Have an open coffin.

If you have booked a witnessed cremation, only 2 people will be allowed.

It is essential that people who are attending a service:

  • Stay in your car (if you have driven), until it is time to go into the chapel.
  • Do not gather in the lobby, waiting room, or atrium.
  • Do not go into our music room.
  • Do not touch our chapel door handles, please let our staff do it.
  • Do not shake hands.
  • Do not leave used tissues, orders of service or any personal items in the chapel.
  • Keep the recommended distance of 6.5 feet or 2 metres from each other at all times, including in the chapel. This will mean no more than 2 people per pew.

Please would one member of staff from the Funeral Director’s make contact with our Chapel Attendant. Any discussions between them and the celebrant must be held outside.

We hope these measures help to keep us all safer. We are sorry to have to bring them in and they may have to change again. We are grateful for your cooperation.

Kensal Green Cemetery – burials

Only 24 mourners can attend a burial.

We unfortunately cannot allow anyone to ‘backfill’ the grave. This has to be carried out by the staff, with no exceptions.

It is essential that people attending a burial:

  • Keep the recommended distance of 6.5 feet or 2 metres from each other at all times in the cemetery, and at the graveside.
  • Do not shake hands.
  • Ensure that only the bearers from the Funeral Directors touch the coffin.
  • Do not gather around the graveside for any longer than absolutely necessary. Our staff will not be able to close the grave until everyone has moved away.

Other changes

During this difficult time:

  • We will only allow ashes to be collected by Funeral Directors, and by prior arrangement. Unfortunately family members / applicants will not be able to collect ashes.
  • The book of remembrance will not be available in the atrium.
  • You will not be able to light a candle in memory of a loved one.
  • We will not be able to process any searches or family history enquiries. Our records can be searched online at www.deceasedonline.com.
  • Grave transfers and memorial permits will be processed but these may take longer than usual.
  • No more than 6 people to attend an appointment to witness ashes interments in the crematorium gardens.
  • The toilets and Crematorium Atrium will be closed on Saturdays, Sundays and Bank Holidays.