Coronavirus COVID 19 – Easing of Restrictions – Government Roadmap Step 3 effective 17th May 2021 (updated 15/6/2021)

In line with UK Government advice step 3 restrictions have now been extended to 19th July 2021. Kensal Green Cemetery and West London Crematorium will be open during advertised hours during the the Government’s Covid-19 Roadmap to Easing of Restrictions. The Cemetery and Crematorium Office is open from 9.00am – 4.30pm Monday to Friday.

Restricted numbers

Restrictions remain in place as follows. Only a modest number of mourners of the deceased may attend a service at the crematorium.

We are allowing no more than 24 people to attend in the Crematorium to maintain social distancing guidelines, but an unlimited number of mourners are can attend burials.

As before, do not come to the crematorium or cemetery if you have any of the well-publicised symptoms, or have been in contact with anyone who has the virus or symptoms, or if you should be in self-isolation.

  • WASH HANDS – Please ensure you wash your hands
    regularly and use the hand sanitiser provided
  • COVER FACE – Please wear a face covering in
    enclosed spaces (unless you have medical conditions)
  • MAKE
    SPACE
    – Please stay at least 2 metres
    apart – or 1 metre with a face covering or other precautions

Liaising
before the service

  • Please can only one member of staff from the Funeral Director’s make contact with our Chapel Attendant.
  • Any discussions between the funeral director, crematorium staff or the officiant can be held in any location provided normal social distancing guidelines are maintained.

We are following guidance from the Government https://www.gov.uk/government/publications/covid-19-guidance-for-care-of-the-deceased and / or professional bodies such as the Institute of Cemetery and Crematoria. The latest information from the ICCM is on the following link https://www.iccm-uk.com/iccm/

Please ensure you observe the Government Guidelines regarding social distancing when attending the cemetery or crematorium.

Singing and spoken address:
● Any socially-distanced vocal or instrumental contributions must take place safely, whether indoors or outdoors. If a service is taking place indoors, a group of up to 6 amateur singers, or any number of professional singers are allowed to perform. They must be socially distanced from each other and others attending the service.
Communal singing should not take place indoors due to the higher transmission risks.
● If the funeral is taking place outside, mourners may join in with singing.

CREMATIONS – West London Crematorium

Collection of Ashes – Would Funeral Directors and relatives of the deceased collecting ashes call (020 8969 0152) or email (enquiries@kensalgreencemetery.com) to make an appointment for collection.

Only 24 mourners can attend a service at the crematorium.

Services can be Webcast Live to ensure those who cannot attend can be part of the service.

Please note the fee for Live Webcasting is currently £36.00 inc. VAT.

It is available to be viewed via a secure website at the time the funeral is taking place. This can be booked by your Funeral Director at your request.

In addition, you can now also choose to Webcast the service Live, plus you can access a recording of the webcast to watch again for a further 28 days. There is a charge of £54 inc. VAT for this service. Again, this can be booked by your Funeral Director at your request.

At this time:

  • Hymn books are unavailable for use .
  • Only Funeral Director staff can carry or touch the coffin.
  • Release of doves or balloons can only be organised by a third party company observing Covid-19 regulations.
  • Personal items such as candles or photos are not allowed.
  • Flowers must be handled by Funeral Director staff only.
  • Donation boxes are not allowed at present.
  • Open coffins are not allowed.
  • Personal items on the coffin are not allowed at present please speak to your Funeral Director about placing any personal items inside the coffin beforehand).
  • Maximum two people will be allowed to attend witnessed cremations.

It is essential that people who are attending a service:

  • Observe social distancing measures.
  • Do not gather in the lobby, waiting room, or atrium.
  • Do not go into our music room.
  • Do not touch our chapel door handles, please let our staff do it.
  • Do not shake hands.
  • Do not leave used tissues, orders of service or any personal items in the chapel.
  • No more than 2 people per pew in the chapel.

Kensal Green Cemetery – burials

An unlimited number of mourners can attend a burial.

It is essential that people attending a burial:

  • Keep the recommended distance of 6.5 feet or 2 metres from each other at all times in the cemetery, and at the graveside.
  • Do not shake hands.
  • Ensure that only the bearers from the Funeral Directors touch the coffin.
  • Do not gather around the graveside for any longer than absolutely necessary. Our staff will not be able to close the grave until everyone has moved away.

Mourners will be able to throw one hand full of soil into the grave following any grave side service and lowering of the coffin. but ‘backfill’ the grave will only be carried out by our staff once all mourners have moved away from the grave.

General Enquiries

At present:

  • Replies to grave searches or family history enquiries are severely delayed. (records can be searched via www.deceasedonline.com. )
  • Grave transfers and memorial permits will be processed but these may take longer than usual.
  • An unlimited number of people may now attend an appointment to witness ashes interments in the crematorium gardens.

Families and Funeral Directors can collect ashes from our office. Unfortunately, we can only allow in two people at a time (ID will be required).

Services can be Webcast Live to ensure those who cannot attend can be part of the service (there is a charge of £36.00 inc. VAT for this service).

In addition, you can now also choose to Webcast the service Live, as well as watch the recording again within next 28 days. There is a charge of £54.00 inc. VAT for this service.

Obitus webcasting services can be booked by your Funeral Director at your request.

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Although these measures are put in place to protect the public and our staff from the spread of Coronavirus, we understand that they maybe distressing for those who are trying to grieve through a difficult time.

If any of the above rules are particularly distressing for you then please contact us and we will try our best to offer an alternative.

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We are following guidance from the Government https://www.gov.uk/government/publications/covid-19-guidance-for-care-of-the-deceased and / or professional bodies such as the Institute of Cemetery and Crematoria. The latest information from the ICCM is on the following link https://www.iccm-uk.com/iccm/