Coronavirus COVID 19 (updated 04/11/2020 11.30am)

In line with UK Government advice, Kensal Green Cemetery and West London Crematorium will be open during advertised hours during the Covid-19 2nd lock down commencing Thursday 5th November 2020.

Restricted numbers

Only a modest number of close family and friends of the deceased may attend a service at the crematorium, or a burial in the cemetery.

We are allowing no more than 24 people to attend in the Crematorium and 30 people for burials.

Do not come to the crematorium or cemetery if you have any of the well-publicised symptoms, or have been in contact with anyone who has the virus or symptoms, or if you should be in self-isolation.

  • WASH HANDS – Please ensure you wash your hands
    regularly and use the hand sanitiser provided
  • COVER FACE – Please wear a face covering in
    enclosed spaces (unless you have medical conditions)
  • MAKE
    SPACE
    – Please stay at least 2 metres
    apart – or 1 metre with a face covering or other precautions

Liaising
before the service

  • Please
    can only one member of staff from the Funeral Director’s make contact with our
    Chapel Attendant.
  • Any
    discussions between the funeral director, crematorium staff or the officiant
    must be held outside.

We are following guidance from the Government https://www.gov.uk/government/publications/covid-19-guidance-for-care-of-the-deceased and / or professional bodies such as the Institute of Cemetery and Crematoria. The latest information from the ICCM is on the following link https://www.iccm-uk.com/iccm/

Please ensure you observe the Government Guidelines regarding social distancing when attending the cemetery or crematorium.

CREMATIONS – West London Crematorium

Only 24 mourners can attend a service at the crematorium.

Services can be Webcast Live to ensure those who cannot attend can be part of the service (there is a charge of £24 inc. VAT for this service).

Please note the fee for Live Webcasting is increasing from 10 August 2020 to £36.00 inc. VAT. For services taking place on or after this date, the new fee will apply.

It is available to be viewed via a secure website at the time the funeral is taking place. This can be booked by your Funeral Director at your request.

In addition, you can now also choose to Webcast the service Live, plus you can access a recording of the webcast to watch again for a further 28 days. There is a charge of £45 inc. VAT for this service. Again, this can be booked by your Funeral Director at your request.

Please note the fee for Live Webcasting and 28-day Watch Again is increasing from 10 August 2020 to £54.00 inc. VAT. For services taking place on or after this date, the new fee will apply.

At this time:

  • Hymn books are unavailable for use .
  • Only Funeral Director staff can carry or touch the coffin.
  • Release of doves or balloons can only be organised by a third party company observing Covid-19 regulations.
  • Personal items such as candles or photos are not allowed.
  • Flowers must be handled by Funeral Director staff only.
  • Donation boxes are not allowed at present.
  • Open coffins are not allowed.
  • Personal items on the coffin are not allowed at present please speak to your Funeral Director about placing any personal items inside the coffin beforehand).
  • Maximum two people will be allowed to attend witnessed cremations.

It is essential that people who are attending a service:

  • Observe social distancing measures.
  • Stay in your car (if you have driven), until it is time to go into the chapel.
  • Do not gather in the lobby, waiting room, or atrium.
  • Do not go into our music room.
  • Do not touch our chapel door handles, please let our staff do it.
  • Do not shake hands.
  • Do not leave used tissues, orders of service or any personal items in the chapel.
  • No more than 2 people per pew in the chapel.

Kensal Green Cemetery – burials

Only 30 mourners can attend a burial.

It is essential that people attending a burial:

  • Keep the recommended distance of 6.5 feet or 2 metres from each other at all times in the cemetery, and at the graveside.
  • Do not shake hands.
  • Ensure that only the bearers from the Funeral Directors touch the coffin.
  • Do not gather around the graveside for any longer than absolutely necessary. Our staff will not be able to close the grave until everyone has moved away.

We unfortunately cannot allow anyone (family or Funeral Director) to ‘backfill’ the grave. This has to be carried out by our staff once all mourners have moved away from the grave.

General Enquiries

During this time:

  • Replies to grave searches or family history enquiries are severely delayed at present (records can be searched via www.deceasedonline.com.
  • Grave transfers and memorial permits will be processed but these may take longer than usual.
  • No more than 6 people to attend an appointment to witness ashes interments in the crematorium gardens.

Families and Funeral Directors can collect ashes from our office. Unfortunately, we can only allow in two people at a time (ID will be required).

Services can be Webcast Live to ensure those who cannot attend can be part of the service (there is a charge of £36.00 inc. VAT for this service).

In addition, you can now also choose to Webcast the service Live, as well as watch the recording again within next 28 days. There is a charge of £54.00 inc. VAT for this service.

Obitus webcasting services can be booked by your Funeral Director at your request.

                                           ————————————————-

Although these measures are put in place to protect the public and our staff from the spread of Coronavirus, we understand that they maybe distressing for those who are trying to grieve through a difficult time.

If any of the above rules are particularly distressing for you then please contact us and we will try our best to offer an alternative.

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We are following guidance from the Government https://www.gov.uk/government/publications/covid-19-guidance-for-care-of-the-deceased and / or professional bodies such as the Institute of Cemetery and Crematoria. The latest information from the ICCM is on the following link https://www.iccm-uk.com/iccm/