Coronavirus COVID 19 – Step 4 (updated 19/07/2021)

Although most legal restrictions have been lifted at step 4, it is still possible to catch and spread covid-19. This is why we are keeping in place key protections:

Restricted numbers

We are allowing no more than 50 people to attend a service in the Crematorium, but an unlimited number of mourners can attend burials.

Only 25 people are allowed to services at 9:00am and 9:30am. This restriction is not based on covid-19 restrictions, but less mourners are permitted due to a shorter service time.

As before, please do not come to the crematorium or cemetery if you have any of the well-publicised symptoms, or have been in contact with anyone who has the virus or symptoms, or if you should be in self-isolation.

There is government guidance on how to stay safe and prevent the spread of Covid-19, it advises:

  • to wash your hands with soap and water or use hand sanitiser throughout the day
  • where possible, to avoid touching your eyes, nose or mouth
  • to cover your mouth and nose with disposable tissues when you cough or sneeze
  • to wear a face covering in crowded areas

Liaising before the service

  • Please can only one member of staff from the Funeral Director’s make contact with our Chapel Attendant.
  • Any discussions between the funeral director, crematorium staff or the officiant can be held in any location provided normal social distancing guidelines are maintained.

We are following guidance from the Government and / or professional bodies such as the Institute of Cemetery and Crematoria. The latest information from the ICCM is on the following link

Keeping your distance and limiting close contact can help reduce the risk of catching or passing on Covid-19.

Cremations – West London Crematorium

Collection of Ashes – Would Funeral Directors and relatives of the deceased collecting ashes call (020 8969 0152) or email ( to make an appointment for collection.

Only 50 mourners can attend a service at the crematorium.

Services can usually be Webcast Live to ensure those who cannot attend can be part of the service. However, we do occasionally experience connectivity issues, which unfortunately impacts this service.

If it is available, the service can be viewed via a secure website at the time the funeral is taking place. This can be booked by your Funeral Director at your request.

Please note the fee for Live Webcasting is currently £36.00 inc. VAT. If this service is not available no charge will be made.

In addition, you can now also choose to Webcast the service Live, plus you can access a recording of the webcast to watch again for a further 28 days. There is a charge of £54 inc. VAT for this service. Again, this can be booked by your Funeral Director at your request.

If we experience connectivity issues we are usually still able to capture the service once we are back online. If the Live Webcasting isn’t available but the 28 day watch again is booked, the charge would be reduced to £36.00 inc. VAT.

At this time:

  • Hymn books are unavailable for use.
  • Only Funeral Director staff can carry or touch the coffin.
  • Release of doves or balloons can only be organised by a third party company observing Covid-19 regulations.
  • Personal items such as candles or photos are not allowed.
  • Flowers must be handled by Funeral Director staff only.
  • Donation boxes are not allowed at present.
  • Open coffins are not allowed.
  • Personal items on the coffin are not allowed at present please speak to your Funeral Director about placing any personal items inside the coffin beforehand).
  • Maximum two people will be allowed to attend witnessed cremations.

We would ask that people who are attending a service:

  • Observe social distancing measures.
  • Do not gather in the lobby, waiting room, or atrium.
  • Do not go into our music room.
  • Do not touch our chapel door handles, please let our staff do it.
  • Do not shake hands.
  • Do not leave used tissues, orders of service or any personal items in the chapel.

Burials – Kensal Green Cemetery

An unlimited number of mourners can attend a burial.

We would ask that people attending a burial:

  • Observe social distancing measures.
  • Do not shake hands.
  • Ensure that only the bearers from the Funeral Directors touch the coffin.
  • Do not gather around the graveside for any longer than absolutely necessary. Our staff will not be able to close the grave until everyone has moved away.

Mourners will be able to throw one hand full of soil into the grave following any grave side service and lowering of the coffin. but ‘backfill’ the grave will only be carried out by our staff once all mourners have moved away from the grave.

Although these measures are put in place to protect the public and our staff from the spread of Covid-19, we understand that they may be distressing for those who are trying to grieve through a difficult time. If any of the rules are particularly distressing for you then please contact us and we will try our best to offer an alternative.

General Enquiries

At present:

  • Replies to grave searches or family history enquiries are severely delayed. (records can be searched via )
  • Grave transfers and memorial permits will be processed but these may take longer than usual.
  • An unlimited number of people may now attend an appointment to witness ashes interments in the crematorium gardens.

Families and Funeral Directors can collect ashes from our office. Unfortunately, we can only allow in two people at a time (ID will be required).

We are following guidance from the Government and / or professional bodies such as the Institute of Cemetery and Crematoria. The latest information from the ICCM is on the following link