Funeral Services

Cremations are booked through a Funeral Director. Services last 45 minutes for a single slot or 90 minutes for a double slot. You should factor in the time it takes to get in and out of the Chapel when planning your service as there is no gap between services.

Your Funeral Director should be able to advise on the service, celebrants, music and will know (and organise) all the paperwork required but we are happy to answer any questions you may have. Please call us on 020 8969 0152 if you have any questions at all about the service or procedure of cremation.



There are two chapels, both suitable for the services of all religions.

The original East Chapel is furnished traditionally with oak pews on either side of a central aisle and wood panelling. The coffin rests on an art deco marble catafalque. The East Chapel is scheduled for refurbishment in 2017. We do not currently book the East Chapel unless specifically asked for it and always advise that families visit in advance if considering booking the chapel. Please call us or talk to your Funeral Director to arrange this or ask questions.




The West Chapel is decorated and furnished in a more contemporary style and seats up to 90 people on individual chairs with room for more standing. The light oak catafalque has a canopy and descending curtains, all of which are fully automated, presenting a choice of committal procedures.By closing the dividing curtains the new chapel can be reduced to a capacity of 42, allowing greater intimacy for a smaller number of people.

Each Chapel has a small waiting room and there is a water cooler available in the Atrium.


As music is an important part of most services a special music centre is provided which can play requested selections from compact discs provided by families. You may also use an MP3 player, ipod (not ipod nano), iphone, android phone or tablet. We provide a wire that connects your media to our sound system via its headphone jack.

Both chapels have an organ and our organist will play requested hymns and other pieces by prior arrangement. There are facilities to record services if required. The service books available contain the orders of service for the Church of England, the Roman Catholic Church and Free Churches and a selection of popular hymns. Ancient and Modern Hymnals are also available.

Floral tributes are displayed in the glazed atrium between the chapels.


Funeral Times

Cremations can be booked at the following times each day:-

9.00am, 9.45am, 10.30am, 11.15am, 12.00 noon, 12.45pm, 1.30pm, 2.15pm, 3.00pm, 3.45pm

Cremations are usually booked on weekdays but we can book Saturdays and Sundays at an extra charge.


The Cremation

Forms for Cremation

Notice of Cremation

Application for Cremation (Cremation Form 1)

Ashes Disposal Form


Ministry of Justice guidance and cremation forms



When arranging the cremation you will be asked to fill in an ashes instruction form. We will only take instructions from the cremation applicant.

The options include:

  • Collection by your Funeral Director
  • Collection by you (we will call you when they are ready for collection and they need to be collected within 2 weeks)
  • Collection by a named person (they will need to bring identification with them)
  • To scatter the ashes on our lawns in our Gardens of Remembrance

After the cremation the ashes are placed in a bag within a plastic urn.

There is a label on the inside and outside of the urn with the deceased’s name and the cremation number.

You may also have a favourite container which you would like the ashes to be put in. We have a display cabinet in the reception area with a selection of options. They include jewellery, ashes into glass, keepsakes urns, caskets, metal urns, scatter tubes. Some families wish to split the ashes, which we can also do for you.

Scattering ashes in the Gardens of Remembrance

Ashes can be scattered in our Gardens of Remembrance.

There is no fee for scattering ashes (Monday-Friday) if the cremation took place at West London Crematorium. If the cremation took place elsewhere the fee is £92.50.
Please call the Crematorium Office to make an appointment 0208 969 0152.

Please be mindful that we do not allow personalised planting or memorialisation in the gardens. If this is what you would prefer to do, you may wish to consider purchasing a private plot in your local cemetery.


Holding of ashes

If no instructions are received the ashes may be scattered in the Gardens of Remembrance and a record kept of the location.


Witnessing the start of a cremation

Many people wish to witness the start of cremation for personal, religious or cultural reasons. If this is your wish, do please request this when you are making the funeral arrangements.


Disabled Facilities

The entrance to the left hand side of the main chapel doors is accessible for wheelchair users. There is also an accessible toilet. We also have a wheelchair available if required.  There is an induction loop fitted in the Chapel.


Gardens of Remembrance – Memorial Options

Please do take time to visit the beautiful Gardens of Remembrance and come into the office to discuss anything that you are unsure about.

We are here to help and will allow you as much time as you wish in discussing your exact requirements.

Over the next few memorial pages we hope to give you an insight into the various memorials that are now available at West London Crematorium. In particular, the Callard Garden, with waterside location, offers surroundings of peace and tranquillity.

We have taken a great deal of care and attention to create Gardens of Remembrance that will bring comfort and solace for you and for generations to come.

A brief description and details on ashes interment accompanies each picture.


Memorial lease periods

We offer a choice of three lease options on most of our memorials.

All our memorial options are created from the very highest quality material. We use granite, bronze and Minsterstone products. We do not use plastic, copper or cheap concrete. The gardens will continue to look good for generations to come.

In order that we maintain gardens that Look as good as they possibly can we ask all our families not to bring in jam jars, trinkets, plastic or similar items which will detract from the overall appearance.


Private Family Gardens

Edged in natural stone these irregular gardens offer you the opportunity of a very personal memorial. The garden is planted with shrubs of your choice*. You are able to place a bronze or granite marker or personalise it further by placing a miniature headstone or birdbath in it.

Up to eight sets of ashes may be interred within the garden.



Rockery Gardens

A marker is placed in the rockery, there is no defined area and no individual planting allowed.

Up to two sets of ashes can be interred loosely into the soil.




Miniature Plots

Our smallest private plot allows for the positioning of a flower boulder situated above the location. Up to four sets of ashes can be interred in a miniature plot.





Headstone Gardens

Arranged in small sections these miniature headstone gardens re-create the traditional grave took but in a natural setting. Each garden has a defined area where flowers can be placed.

Up to four sets of ashes can be interred in a headstone garden.




Wall Plaques

Granite or Bronze wall plaques of varying sizes are available. Pictures and flower vases are also available to be purchased and attached to the plaques.

Ashes are scattered or interred near the wall plaques.



Open Book

A bronze plaque is placed on the open book. One inscription per plaque is allowed although a second adjacent plaque can be purchased for future use.

Ashes are interred nearby.

(Only available for 10 or 20 years).


Book of Remembrance

An inscription in this Book is in for all time. The relevant page is displayed on the anniversary day throughout the year. Handwritten copies of an inscription can he provided in the form of cards or booklets of remembrance.




Wall Niches

Cremated remains can be placed in a Wall Niche in the Crematorium Gardens. Each niche is sealed with an engraved stone tablet for a 10 or 20 year period of dedication with an option of renewal, with room for more than one urn or casket.




Memorial Tablets

Tablets can he inscribed and set in one of the terrace or garden walls. They are available in marble, granite or slate in a variety of lettering styles.




Memorial Rose Trees & Bushes

Memorial rose trees and bushes, with suitably engraved plaques, are granted and maintained for a 5, 10 or 20 year period of dedication with an option of renewal.




Caskets & Urns

Cremated remains may be placed in one of a selection of caskets and urns.

Contact us on 020 8969 0152 for details.




Scattering Garden Bronze Plaques

Bronze Plaques (6.5” x 2.5”) can be provided for those whose cremated remains have been strewn in the Scattering Garden.




Memorial Vases

White marble memorial vases are available and these can be personalised with a brief inscription on a granite tablet. They can be taken for a 10 or 20 year period of dedication.